Upgraded is a modern company that provides services towards hotel & vacation rental owners. The main pillar of our services is reservations management, which is supported by marketing and consulting services offered to our partners.
We undertake the upgrade of reservation management procedures, the operation and the online image of small Hotels, Villas & Vacation Rentals.
Having spent years on the field of reservations management for hotels and lodgings and on creating or improving their online image, we realized that it is a demanding, time consuming and constantly evolving sector, which is nevetheless vital for every lodging.
Many lodgings and small hotels would love to have a reservations department that handles all their bookings and more. However, usually this is not financially feasible or experienced staff are hard to find.
Wishing to help those who do not have the time, the expertise or ability to monitor and keep up with market developments, we created Upgraded.
Your very own Reservations Department !
Our goal is to help every lodging we cooperate with, to increase its bookings and revenue, through our services.
We handle professionally all the reservations procedures, we create an online image and we guarantee fast & direct communication with all the guests.
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A few words about us
Why choose us
Increase of Bookings
Through our professional reservations management, the correct marketing strategies and the appropriate policies that we apply, we achieve to create a significant increase in bookings and the profit of your property.
In order to achieve the desired result, we create a tailor-made action plan for each property.
We manage your bookings and we are there for you and your guests every day, any time, all year round and for whatever might happen.
Reservations and any problems that may arise do not have specific hours and schedule.
With our team, you are guaranteed seamless service and support at all times. This is also a significant advantage over having salaried staff working certain hours and days, resulting in either loss of bookings or not having the proper service and response to emergency situations.
You avoid salary and operational expenses that you would need to have staff to manage your reservations. At the same time you gain know-how, experience and support through the cooperation with a whole team.
If you manage the reservations yourself, then you save valuable time that can be channeled into other more important tasks of your property. For example, you can dedicate yourself to offer a unique hospitality experience to your guests.
You cooperate with an experienced team that helps you to also organize the operation of your property. Always advising you and transmitting our own know-how.
We undertake all the supporting tasks (back office) required for the correct reservations management.
Know-how & Expertise
This expertise and know-how allows us to achieve the desired results for each property we work with.
It also helps us to predict some situations or respond with speed and efficiency to anything that may arise.
In the field of reservations management it is very important to have Knowledge, Speed, Politeness & Professionalism.
These are the values that make the difference and help you to increase your bookings and always have satisfied guests.
These are the values that characterize our team!